Good customer service is listening to customers, dealing with complaints, being helpful even when there is no profit in it essay about learning new things, and taking the extra step to helping the customer. An example of when I experienced this was while I was working in a clothing store and I helped a customer for approximately a hour and a half and I didn't look for any thing such as a tip in return of my service. I was there to provide service and I didn't mind helping them. 1.Promptly welcome the Guest Key point to Friendly Service:- Lead a team to improve customer service Important of Customer Service: If you use part of this page in your own work, you need to provide a citation, as follows: Good customer care is about understanding and meeting customers’ needs and expectations.В The objective should be to win and keep customers. Under-promising and over-delivering is an often cited way to manage expectations and can be applied when dealing with internal colleagues as well as external customers. When working with or serving others we should put ourselves in the customer’s shoes and think вЂhow would I like to be treated in this situation?’ and then deliver that. It’s also good to remember the classic Bananarama song title вЂIt ain’t what you do; it’s the way that you do it.’ Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders. Internal customers include colleagues, shareholders and other stakeholders. Customers must also be considered when setting internal targets and key performance indicators (KPIs). A call centre may want to reduce its call waiting times and so target employees to keep calls short and answer the next call as quickly as possible. However this can have the knock-on effect of call handlers rushing calls and processing people rather than serving them. This means that they may miss opportunities and not provide extra information that could help the customer. A fast service can be at the expense of a quality service so things like this need careful consideration. Essay UK, Good Customer Care. Available from: <http://www.essay.uk.com/free-essays/business/dealing-with-customers.php> [29-03-17].
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